SLA 102: The Service Summary
My second article on the SLA series, SLA 102: The Service Summary, is out.
In this article, I’ll focus on the service summary. In most SLAs, this section describes the service you will be receiving in general terms. Here are some of the areas you should keep in mind as you negotiate your contract with your service provider.
Disclaimer: This is my personal blog. The opinions expressed in this blog are the views of the writer and do not necessarily reflect the views and opinions of VMware.