SLA 104: Choosing the service hardware
Another article from my SLA series…
In this installment of a series on understanding service-level agreements, I’ll look at what you need to consider when choosing the hardware used to provide the services.
Service providers offer various hardware options depending on the nature of the security service for which users sign up. Some services will require the installation of dedicated hardware at the customer’s site or, if the service provider will be providing hosting services, in their cage. Some service providers host their own hardware in their own network operations center. Some provide the security service through hardware that is shared with many other customers.
Which option is better for your business depends on many factors, including your security policies, budget, trust in the service provider and the actual products used. In many cases, dedicated hardware may be more expensive than shared hardware.
